Thanks for downloading Snuffle. These terms and conditions are between you and Placemakers SCP. The terms (“us”, “we”, the “Company”, the “Community” or “Snuffle”) refer to Placemakers SCP.
By setting up an account on the Snuffle mobile application, you agree with our terms and conditions, cookie policy and our privacy policy. By agreeing to these terms of service during the account sign-up process or using Snuffle in another way, you accept the terms of service. If you do not agree with these terms, you should not accept them in which case you do not have the right to use Snuffle. Snuffle terms of service can be updated at any given moment in time and these terms will be effective when we post these modified terms of service, unless otherwise required by applicable law.
We continue to monitor and update our Terms and Conditions agreement on a regular basis in order to reflect changes in law, new features or changes in business practices. The most recent version of our Terms and Conditions will be available through our application or Snuffle.app website. Please check regularly for updates. If there are upcoming key changes we will inform users about this update at least 30 days before the changes are published. If you continue to use the service after the changes come into action, the user agrees automatically with the revised Terms and Conditions.
The Snuffle Service is a mobile application and provides support to ‘Pet Owners’ and providers of pet-related services, referred to as ‘Pet Service Providers’, which is used to find, communicate with and interact with each other. We charge fees for certain aspects of the Snuffle Service as described in these terms.
Snuffle does not provide Pet Care Services. Snuffle is a neutral party for service providers and pet owners. Snuffle is not a service Provider and, except for emergency phone support and other resources and support specifically described in the Snuffle Service, does not provide pet care services. We make no representations or warranties about the quality of boarding, pet sitting, pet and dog walking, house sitting, or other services provided by Service Providers (“Pet Care Services”), or about your interactions and dealings with users. Service Providers listed on Snuffle are not under the direction or control of Snuffle, and Service Providers determine in their own discretion how to provide Pet Care Services. Though we provide general guidance on our Site to Service Providers about safety and pet care and to Pet Owners about selecting and engaging Service Providers, Snuffle does not employ, recommend or endorse Service Providers or Pet Owners, and, to the maximum extent permitted by applicable law, we will not be responsible or liable for the performance or conduct of Service Providers or Pet Owners, whether online or offline. We conduct an initial review of Service Provider profiles and we facilitate Background Checks or Identification Verifications on Service Providers conducted by a third party, but, except where explicitly specified in the Snuffle Service (and then only to the extent specified), do not otherwise screen Service Providers or Pet Owners. You should exercise caution and use your independent judgment before engaging a Service Provider, providing Pet Care Services, or otherwise interacting with users via the Snuffle Service. Pet Owners and Service Providers are solely responsible for making decisions that are in the best interests of themselves and their pets. For example, each user of the Snuffle Service is responsible for keeping current his or her own pet’s vaccinations, and we will have no liability for anyone’s failure to vaccinate his or her pet.
Snuffle has no liability for any claims, injuries, loss, harm and/or damages arising from and/or in any way related to your interactions or dealings with other users and the acts and/or omissions of Service Providers and Pet Owners, whether online or offline. You acknowledge and agree that, to the maximum extent permitted by the applicable law, YOUR USE AND/OR PROVISION OF PET CARE SERVICES IS AT YOUR SOLE AND EXCLUSIVE RISK. (Any financial obligations Snuffle may have to its users in connection with user conduct are limited to the reimbursement of booked services under mentioned conditions.)
Transactions are between Pet Owners and Service Providers. The Snuffle Service may be used to find and offer Pet Care Services and to facilitate payment, but all transactions conducted via the Snuffle Service are between Pet Owners and Service Providers. Except for the limited refunds, you agree that Snuffle has no liability for damages associated with Pet Care Services (which may include bodily injury to, or death of, a pet) or resulting from any other transactions between users of the Snuffle Service.
In order to use Snuffle, the user must be at least 18 years old to create a Snuffle account and to use the service. By setting up an account you form a binding contract with Snuffle, you confirm not being a person who is barred from using the service under any applicable jurisdiction, and you will comply with our Terms and Conditions and all applicable local, province, state, country and international laws, rules and regulations. Also, you have never been convicted of any crime or offense including sex crime or any other crime involving violence and that you are not requested to register as an offender of any type with any province, national or international offender registry.
BOOKINGS
Pet Owners and Service Providers transact with each other on the Snuffle App when they both agree to a “booking” that specifies the fees, time period, and other terms for provision of Pet Care Services via the booking mechanism provided on the Snuffle Service (a “Booking”). A Booking may be initiated by a Pet Owner by selecting the type(s) of Pet Care Services to be provided and then following the prompts that appear on-screen. If you are a Pet Owner and you initiate a Booking, you agree to pay for the Pet Care Services described in the Booking when you click “Book” If you are a Pet Owner and a Service Provider initiates a Booking, you agree to pay for the Pet Care Services described in the Booking when you click “Pay Now.” All requests are subject to acceptance by the receiving party. The receiving party is not obligated to accept your (or any) request and may, at their discretion, decline for any reason. Once you complete a Booking, you agree to honor the price and other terms of that Booking, as acknowledged in the Booking confirmation.
Pet Owners are Solely Responsible for Evaluating Service Providers
Pet Owners are solely responsible for evaluating the suitability of Service Providers for the services they offer to provide. Though Snuffle performs a limited review of Service Provider profiles and facilitates Service Provider Background Checks or Identity Verifications conducted by a third party, any such screening is limited, and Snuffle does not warrant that any such screen is accurate, complete, conclusive or up-to-date. Similarly, Snuffle does not endorse reviews of Service Providers by other Pet Owners that may be available via the Snuffle Service, and Snuffle makes no commitments that such reviews are accurate or legitimate.
ABANDONED PETS AND RE-HOMING
Pet Owners who arrange for Pet Care Services and fail to retrieve their pet after the service period identified in a Booking agree that Snuffle (or the Service Provider) may, in its (or his or her) sole discretion, place the pet in foster care, transfer care to animal control or other law enforcement authorities, or find other alternate care. Pet Owner agrees to reimburse Snuffle and/or the Service Provider for all costs and expenses associated with such actions. Further, Snuffle expressly reserves the right, in its sole discretion, to remove a Pet Owner’s pet from a Service Provider’s care should Snuffle deem it necessary for the safety of a pet, the Service Provider, or any persons living with the Service Provider. Prior to removing a pet from the care of a Service Provider, Snuffle will use reasonable efforts during its normal business hours to contact the Pet Owner and/or the Pet Owner’s emergency contact (if provided) to arrange alternative care. Should Snuffle not be able to contact the Pet Owner Snuffle will use its best judgment to find alternative care for the pet until the Pet Owner is able to retrieve his/her pet. If you are a Pet Owner, you authorize your pet’s veterinarian(s) to release your pet’s veterinary records to Snuffle in connection with any such relocation or re-homing of your pet. In addition, you are responsible for and agree to pay all costs and expenses incurred by Snuffle in connection with such transfer.
EMERGENCIES
We recommend that Pet Owners give their Service Providers contact information where they can be reached in the event medical care for a pet becomes necessary. Service Providers agree to immediately contact Pet Owners in the event such care becomes necessary or, if the Pet Owner is not available, to contact Snuffle at the applicable email address (contact@snuffle.app) also listed in the table at the end of these Terms. If you are a Pet Owner, you hereby authorize your Service Provider and Snuffle to obtain and authorize the provision of veterinary care for your pet if you cannot be reached to authorize care yourself in an emergency situation. In such case, you also authorize your pet’s veterinarian(s) to release your pet’s veterinary records to Snuffle. If your Service Provider reaches you with a request to authorize medical care for your pet and you refuse, you release the Service Provider and Snuffle for any injury, damage or liability arising from failure to seek such care. Pet Owners are responsible for the costs of any such medical treatment for pets and, if you are a Pet Owner, you hereby authorize Snuffle to charge your credit card or other payment method for such costs. Snuffle recommends that all users have adequate pet insurance to cover the costs of veterinary care.
GOOGLE MAPS
Use of the Snuffle Service requires use of Google Maps features and content, which are subject to the current (1) Google Maps/Google Earth Additional Terms of Service at https://maps.google.com/help/terms_maps.html (including the Acceptable Use Policy at https://cloud.google.com/maps-platform/terms/aup/); and (2) Google Privacy Policy at https://www.google.com/policies/privacy/ (collectively, the “Google Terms”). By using the Snuffle Service, you acknowledge and agree to the Google Terms as they apply to you (e.g., as an “End User”). Any unauthorized use of the Google Maps features and content may result in your suspension or termination from the Snuffle Service.
CERTIFICATION OF COMPLIANCE WITH APPLICABLE LAW
By accessing and using the Snuffle Service, you certify that you: (1) are at least 18 years of age or the age of majority in your jurisdiction, whichever is higher, and (2) will comply with all laws and regulations applicable to your activities conducted through, or related to, the Snuffle Service.
For Pet Owners, this means, among other things, that you will ensure that your pets are vaccinated, licensed, identification-tagged and/or microchipped as required by local laws or regulations; that you have obtained and will maintain any mandatory insurance policies concerning the pets whose care you entrust to Service Providers (and that such policies will benefit third parties, including Service Providers, to the same extent they benefit you).
For Service Providers, this means, among other things, that you certify that you are legally eligible to provide Pet Care Services in the jurisdiction where you provide Pet Care Services; that you have complied and will comply with all laws and regulations that are applicable to you; that you have obtained all business licenses, business tax registrations, and permits necessary to provide Pet Care Services legally; and that, when providing Pet Care Services, you will comply with applicable leash, pet waste disposal, and similar laws.
You acknowledge that Snuffle is entitled to rely on these certifications from you, is not responsible to ensure that all users have complied with applicable laws and regulations, and will not be liable for a user’s failure to do so.
Your Conduct on the Snuffle Service. When you use the Snuffle Service, you agree:
– To use the Snuffle Service only in a lawful manner and only for its intended purposes
– Not to use the Snuffle Service to arrange for the care of: (a) exotic or inherently dangerous pets such as venomous snakes or constrictors, primates, wolves or wolf hybrids, non-domesticated cats, alligators, horses or other livestock; (b) any animal whose ownership or third-party care is prohibited under applicable law; or (c) any animal that has a history of, or which has been trained for, attacks on pets or people.
– Not to submit viruses or other malicious code to or through the Snuffle Service.
– Not to use the Snuffle Service, or engage with other users of the Snuffle Service, for purposes that violate the law.
– Not to use the Snuffle Service to arrange for the provision and purchase of services with another user, then complete transactions for those services outside of the Snuffle Service.
– Not to use the Snuffle Service for purposes of competing with Snuffle or to promote other products or services.
– Not to post reviews about Service Providers that aren’t based on your personal experience, that are intentionally inaccurate or misleading, or that violate these Terms.
– Not to post content or materials that are pornographic, threatening, harassing, abusive, or defamatory, or that contain nudity or graphic violence, incite violence, violate intellectual property rights, or violate the law or the legal rights (for example, privacy rights) of others.
– Not to post “spam” or other unauthorized commercial communications.
– To use the Snuffle Service only for your own purposes, and not to impersonate any other person.
– Not to transfer or authorize the use of your account for the Snuffle Service by any other person, or to engage in fraudulent transactions.
– Not to provide false information in your profile on, or registration for, the Snuffle Service, or to create multiple or duplicate accounts.
– Not to interfere with our provision of, or any other user’s use of, the Snuffle Service.
– Not to solicit another user’s username or password for the Snuffle Service or any other sensitive personal information, including bank details.
For using Snuffle, there are different options to log in, including by Facebook and Google login. If users choose to login through Facebook or Google, they allow Snuffle to access and use certain account information, including but not limited to their public profile on Facebook and Google. If users wish to obtain more details about how we collect information and how we use it, please read our Privacy Policy.
In order to use some aspects of the Snuffle Service, you will be required to create a username, password, and user profile. If you elect to use the Snuffle Service, you agree to provide accurate information about yourself and keep this information up-to-date. You agree not to impersonate anyone else and not to maintain more than one account (or, if Snuffle suspends or terminates your account, not to create additional accounts). You are responsible for maintaining the confidentiality of your username and password for the Snuffle Service and are responsible for all activity under your account. You agree to notify us promptly of any unauthorized use of your account.
The user is responsible for maintaining the confidentiality of login details that you use to sign up for Snuffle, and you are the only one responsible for all the activities conducted under those credentials. If you suspect anyone to have gained access to your account, contact Snuffle immediately at contact@snuffle.app.
Our collection and use of your personal information on the Snuffle Service is described in our Privacy Policy page (https://www.snuffle.app/en/privacy-policy/). By accessing or using the Snuffle Service, you acknowledge that you have read and understand the Snuffle Privacy Statement.
YOUR CONTENT
We may require or allow you (or someone else on your behalf) to submit or upload text, photographs, images, videos, reviews, information and materials to your profile on the Snuffle Service or otherwise in connection with using the Snuffle Service and/or participating in promotional campaigns we conduct on the Site (collectively, “Your Content”). For example, Service Providers are invited to create a profile page with a photograph and other information and to transmit photos of the dogs under their care to Pet Owners, while Pet Owners may submit reviews of Service Providers.
LICENSE
Except for the limitations on our use and disclosure of personal information described in our Privacy Policy (https://www.snuffle.app/en/privacy-policy/), to the maximum extent and duration permitted under any applicable law, you grant Snuffle an irrevocable, perpetual, non-exclusive, fully paid worldwide license to use, copy, perform, publicly display, reproduce, adapt, modify, transmit, broadcast, prepare derivative works of, and/or distribute Your Content in connection with providing and/or promoting the Snuffle Service, and to sublicense these rights to third parties.
RELEASE
If your name, voice, image, persona, likeness, or performance is included in any of Your Content, you hereby waive, and release Snuffle and its users from, any claim or cause of action, whether known or unknown, for defamation, copyright infringement, invasion of the rights of privacy, publicity, or personality, or any similar claim arising out of the use of Your Content in accordance with the other provisions of these Terms.
RIGHT TO REMOVE OR SCREEN YOR CONTENT
Though we are not obligated to do so, we reserve the right to monitor, screen, edit and/or remove Your Content on the Snuffle Service. Our enforcement of these Terms with respect to Your Content is at our discretion, and failure to enforce the Terms in one instance does not create a waiver of our right to enforce them in another instance. We have no obligation to retain or provide you with copies of Your Content, nor will we have any liability to you for any deletion, disclosure, loss or modification to Your Content. It is your sole responsibility to maintain backup copies of Your Content.
REVIEWS
The Snuffle Service may provide the ability to leave public and/or private reviews of users or their pets. You acknowledge that even private reviews may be shared with third parties in accordance with applicable law and our Privacy Statement and that Snuffle has no obligation to preserve or indefinitely store any reviews. We have no obligation to provide you with the content of any reviews about you submitted by other users of the Snuffle Service, whether before or after deactivation of your account for the Snuffle Service. We will have no liability to you for any deletion, disclosure, loss or modification of these reviews. We reserve the right to screen, edit or remove these reviews from the Snuffle Service at any time.
CURRENCY
All fees, deductible amounts and other payments referenced on, or charged through, the Snuffle Service are listed and payable in local currency.
FEES FOR PET OWNERS
Pet Owners may purchase Pet Care Services from a Service Provider by completing a Booking. If you are a Pet Owner, you enter into a transaction with the Service Provider when you accept a Booking, and you agree to pay the total amount indicated in the Booking, which includes service fees payable to Snuffle. The Service Provider, not Snuffle, is responsible for performing the Pet Care Services. Where required by law, the amount charged will be inclusive of applicable taxes.
FEES FOR SERVICE PROVIDERS
Service Providers may agree to provide Pet Care Services to a Pet Owner by agreeing to a Booking. If you are a Service Provider, you must confirm the Booking before it expires or the Pet Owner will have no obligation to complete the transaction. Once the Booking is completed by both parties, you agree to honor the price set forth in your Booking. The purchase of Pet Care Services is a transaction between the Pet Owner and the Service Provider. Snuffle’s role is to facilitate the transaction. We will (either directly or indirectly through an authorized third party) collect payment from the Pet Owner at the time of Booking and initiate payment to the Service Provider’s account 48 hours after completion of the service period indicated in the Booking. Except where otherwise specified via the Snuffle Service, they are calculated as a percentage of the fees a Pet Owner agrees to pay a Service Provider in a Booking and are collected from each Booking. Where required by law, the amount charged will be inclusive of applicable taxes.
SERVICE FEES
We charge service fees for some aspects of the Snuffle Service.
LATE FEES AND ADDITIONAL CHARGES
If you are a Pet Owner, you acknowledge and agree that, if you fail to retrieve your pet at the end of the service period agreed in a Booking, you will be charged for additional service time (pro rata for each partial late day) at the daily rate established in the Booking. In addition, you agree to indemnify Snuffle for, and agree that we may charge your credit card or other payment method for, any additional costs and expenses we or the Service Provider incur as a result of your failure to retrieve your pet at the end of the service period agreed in a Booking.
CANCELLATIONS AND REFUNDS
BOOKING PROCESS
Snuffle can help you find replacement Service Providers when Service Providers cancel Bookings near the start date of the service period identified in the Booking. The availability of cancelling for free depends on the timing of the cancellation and the type of Pet Care Services provided.
CANCELLATIONS BY SERVICE PROVIDER
If a Service Provider cancels a Booking prior to or during the service period identified in the Booking, we will refund the fees paid by the Pet Owner for Pet Care Services not provided, as well as any service charge paid to Snuffle. If you are a Service Provider, you can appoint a substitute Service Provider (as agreed by the Pet Owner and so long as the substitute has an active account on the Snuffle Service and has agreed in writing to accept a Booking) by contacting Snuffle to modify the Booking. If you do not find a substitute and repeatedly cancel accepted Bookings without justification, Snuffle may deactivate your account.
CANCELLATIONS BY PET OWNER
If a Pet Owner cancels a Booking prior to or during the service period specified in a Booking, we will refund fees in accordance with the cancellation policy selected by the Service Provider on the Snuffle Service. All Service Providers are required to select a cancellation policy prior to completing a Booking so that Pet Owners are aware of the cancellation policy prior to Booking.
REFUNDS FOR FAILURE TO PERFORM
If we determine in our reasonable discretion that a Service Provider has failed to provide Pet Care Services as agreed with the Pet Owner or is otherwise in breach of these Terms, then we may, in our reasonable discretion, cancel a Booking and/or issue a full or partial refund to a Pet Owner.
GENERAL TERMS FOR CANCELLATIONS
If you wish to cancel a Booking, you should use the mechanisms available through Snuffle to do so. The date of cancellation is the date that a user cancels through the Snuffle Service, regardless of any separate communications between users outside of the Snuffle Service.
PAYMENT DISPUTES AND PAYMENT OUTSIDE OF THE SNUFFLE SERVICE
Snuffle initiates payments to Service Providers 48 hours after completion of a Booking. Once these amounts have been disbursed, any further payment disputes are between the Pet Owner and Service Provider, and Snuffle has no obligation to mediate or facilitate any resolution. Further, Snuffle has no responsibility or liability with respect to any tips, bonuses, or other payments made outside of the Snuffle Service.
PAYMENT HOLDS
If you are a Service Provider, Snuffle reserves the right to issue a hold on amounts if there is any reasonable suspicion of fraudulent activity involving your account(s) or for other similarly compelling reasons involving protection of Snuffle, the Snuffle community or third party rights. We may also recommend that third party payment service providers restrict your access to funds in your account under the foregoing circumstances.
AUTHORIZATION TO CHARGE
When you pay for Pet Care Services or for other services on the Snuffle Service, you will be required to provide us with valid, up-to-date credit card or other payment information and to maintain that payment information (or an acceptable alternative payment method) on file with your account so long as you have any outstanding, confirmed Bookings. Snuffle’s role is to facilitate payments from Pet Owners to Service Providers as a limited payment agent for the Service Provider. You authorize us to charge your credit card or other payment method for fees you incur on the Snuffle Service as they become due and payable, and to charge any alternative payment method Snuffle has on record for you in the event your primary payment method is expired, invalid, or otherwise not able to be charged. You are responsible for maintaining up-to-date payment information. If we cannot charge you for fees when due because your payment information is no longer valid, or if we do not receive your payment when due, then you understand that neither Snuffle nor the Service Provider will be responsible for any failure to provide services associated with those fees. Except as expressly provided in these Terms, all fees paid via the Snuffle Service are non-refundable once paid.
TAXES
Except for taxes on Snuffle’s income and gross receipts or where Snuffle is otherwise required to collect taxes, you acknowledge that you are solely responsible to pay any applicable taxes that arise as a result of your purchase, provision, or use of Pet Care Services via the Snuffle Service. This includes, without limitation, any form of sales tax, VAT, or income tax on fees paid or received by you through the Snuffle Service.
PAYMENT PROCESSING
Payment processing services are provided by Stripe and subject to the Stripe Services Agreement (available at https://stripe.com/legal), and, if you are receiving payments via the Snuffle Service, the Snuffle Connected Account Agreement (available at https://stripe.com/connect-account/legal) (collectively, the “Stripe Terms”). In order to use the Snuffle Service to receive payment, you may be required to set up a Stripe account and accept the Stripe Terms. You authorize Snuffle to obtain all necessary access to, and perform all necessary activity on (including requesting refunds where appropriate), your Stripe Connected Account to facilitate payment related to Pet Care Services you purchase or provide. You further agree to provide accurate and complete information about you and your business, and authorize Snuffle to share it and transaction information with Stripe for the purposes of facilitating the payment processing services provided by Stripe. Snuffle reserves the right to switch payment processing vendors or use alternate or backup vendors in its discretion.
Snuffle may provide Service Providers with access to third party consumer reporting agencies that perform, among other things, personal identification verification services (“Identity Verification”). We do not provide, and are not responsible or liable in any manner for, the Background Checks or Identity Verifications, and we do not endorse or make any representations or warranties regarding the reliability of such Background Checks or Identity Verifications or the accuracy, timeliness or completeness of any information in the Background Checks or Identity Verifications. We do not independently verify information in the Background Checks or Identity Verifications.
If you undergo a Background Check or Identity Verification via the Snuffle Service, you hereby consent to the collection, use and disclosure of the information in the Background Check or Identity Verification, and you agree to provide complete and accurate information for your Background Check or Identity Verification. You understand and agree that Snuffle may, in its sole discretion, review and rely on the information in the Background Check or Identity Verification in deciding whether to suspend or terminate or investigate a complaint about a Service Provider, but also that we are not obligated to do so, and are not responsible or liable in any way in the event that any information in any Background Check or Identity Verification is not accurate, timely or complete. If you are the subject of a Background Check or Identity Verification, you may contact the applicable third-party consumer reporting agency to dispute the accuracy, timeliness or completeness of such information. You agree that Snuffle’s rights and obligations under the Arbitration Agreement inure to the benefit of the consumer reporting agency used for Background Checks or Identity Verification in respect of any claim that would be subject to the Arbitration Agreement if brought against us. Snuffle reserves the right to suspend or terminate your access to the Snuffle Service based on information in the Background Check or Identity Verification or for any other reason, or no reason, in our sole discretion.
Pet Owners remain fully responsible to evaluate and investigate their Service Providers. Be aware of the following limitations in Background Checks: Except as otherwise expressly provided in these Terms or through the Service, Snuffle does not automatically run Background Checks on any Users. Background Checks may vary by type, breadth and depth.
WARRANTY DISCLAIMER
The information and materials found on the Snuffle Service, including text, graphics, information, links or other items, are provided “as is” and “as available.” Reviews, profiles, advice, opinions, statements, offers, or other information or content made available through the Snuffle Service, but not directly by Snuffle, are those of their respective authors, who are solely responsible for such content. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SNUFFLE DOES NOT: (1) WARRANT THE ACCURACY, ADEQUACY OR COMPLETENESS OF INFORMATION AND MATERIALS ON THE SNUFFLE SERVICE; (2) ADOPT, ENDORSE OR ACCEPT RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY OPINION, ADVICE, OR STATEMENT MADE BY ANY PARTY OTHER THAN SNUFFLE; (3) WARRANT THAT YOUR USE OF THE SERVICES WILL BE SECURE, FREE FROM COMPUTER VIRUSES, UNINTERRUPTED, ALWAYS AVAILABLE, ERROR-FREE OR WILL MEET YOUR REQUIREMENTS, OR THAT ANY DEFECTS IN THE SNUFFLE SERVICE WILL BE CORRECTED. TO THE EXTENT PERMITTED BY APPLICABLE LAW, SNUFFLE EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, WITH RESPECT TO THE SNUFFLE SERVICE, AND SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. IN ADDITION AND WITHOUT LIMITING THE FOREGOING, WE MAKE NO REPRESENTATION OR WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, REGARDING THE SUITABILITY OF ANY SERVICE PROVIDER THAT OFFERS PET CARE SERVICES VIA THE SNUFFLE SERVICE.
Snuffle always tries to improve its functionality by adding new features from time to time, reviewing and removing some existing ones. If these changes do not materially affect your rights we may not inform you about these. We even may suspend Snuffle services entirely, in this case we will let you know in advance unless extenuating circumstances including safety or security concerns that are occurring prevent us from doing so.
You understand and agree that we have no obligation to provide the Snuffle Service in any specific location or territory, nor to continue providing it once we have begun. We reserve the right to suspend or terminate your access to the Snuffle Service: (1) if in our discretion your conduct on the Site or Snuffle Service is inappropriate, unsafe, dishonest, or in breach of these terms; or (2) if necessary in our discretion to protect Snuffle, its users, pets, or the public. You may suspend or terminate your use of the Snuffle Service at any time and for any reason. If you wish to deactivate your account, please contact Snuffle. Note that if you have any outstanding payment obligations, those will survive suspension or termination of your account.
Snuffle users are able to delete their Snuffle account at any time and for any reason through the Settings tab on the Snuffle application. Also Snuffle may terminate your account at any time without any prior notice if we believe that you have been in violence with our Terms and Conditions.
After your account is terminated, this Agreement will terminate, except that the following provisions will still apply to you and Snuffle.
Snuffle encourages a respectful community member experience for both users and their pet(s). We provide services to report any violence to the Terms and Conditions to Snuffle through the Snuffle application. Snuffle allows users to talk to any pet owner nearby you but please bear in mind that Snuffle is not responsible for any interaction and behavior of users with other users/ pet owners and their pets on their behalf both on and off the application. Users agree to be cautious in all their interaction with other users / pet owners and their pet(s), especially but not exclusively when they meet off the application.
USERS ARE SOLELY RESPONSIBLE FOR THEIR INTERACTION WITH OTHER USERS / PET OWNERS AND THEIR PET(S). USERS UNDERSTAND THAT SNUFFLE DOES NOT CONDUCT CRIMINAL BACKGROUND CHECKS ON ITS USERS OR ANY OTHER BACKGROUND CHECKS OF ITS USERS. SNUFFLE MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE BEHAVIOR OR USER COMPATIBILITY WITH THE APPLICATION.
SNUFFLE grants you a personal, international, non-assignable, non exclusive, revocable, and non-sublicensable license to access and use Snuffle. This license is for the sole purpose of letting users enjoy the benefits of the community and application as intended by Snuffle and allowed by these Terms and Conditions. Users agree not to:
We might investigate and/or take any legal action as a response to infringement to the Snuffle Terms and Conditions including the deletion of your account. Users may automatically download and install upgrades, updates or other new features. Users can control updates through the settings of their device.
By signing up, users provide Snuffle a right to an international, transferable, sub-licensable, royalty-free and license right. Also, users provide Snuffle with the right to host, store, use, copy, display, publish, modify and distribute details users share with us including from third parties such as Facebook and Google as well as any other details users publish, upload, show or make available by login or publication on the application or sharing with other users. Snuffle is granted a full license to your content which is non-exclusive but limited to our Privacy Policy. Snuffle has an exclusive license to pictures shared on the application which includes user content. Additionally, Snuffle can prevent the usage of your content off the platform. By agreeing with Snuffle Terms and Conditions, users allow Snuffle to act on your behalf with respect to infringing uses of your content taken from the application by other users or third parties. Snuffle’s license to user content is subject to your rights under applicable law as long as this is for the sole and limited purpose of operating and developing the application and researching and developing new features and applications. By placing content on the application, the user agrees that it can be viewed by other users or any other person taking part in the application.
Users agree that the details they publish on the application when creating an account is accurate and truthful (including on Facebook and Google) and that users have the right to post the content on the application and thus grant the license to Snuffle as mentioned above. Snuffle monitors, controls and reviews the content the user is posting as part of the application. Snuffle may delete content partially or completely that in Snuffle’s judgement violates the Terms and Conditions or may harm the reputation of the application and its services.
When users are in communication with our services, they agree to be respectful and polite. If Snuffle representatives notice any threatening, harassing or offensive behavior, Snuffle reserves the right to terminate the users’ account instantly and permanently.
Users agree that Snuffle affiliates, representatives and third-party partners are allowed to place advertising on the application. Users submitting feedback and suggestions to the application through our different platforms agree that Snuffle may use and share the feedback for any purpose without compensation for the user providing this feedback.
Snuffle may access, store and disclose your account details and content on the application if requested by the letter of the law, by putting in action these terms and conditions with the user or agree such access, storage or disclosure satisfies a legitimate interest including to comply with legal process, enforce the Terms and Conditions, respond to claims about content violation and to user requests for support and protects the safety and interest of Snuffle.
By using the Snuffle application, the user agrees that he/she will not:
Snuffle reserves the right to monitor, review and erase content of users that violates the Terms and Conditions, however since such content is the unique responsibility of the user who created and published it, Snuffle cannot guarantee that all content visible on the application and its platform will comply with these terms and conditions. In case the user sees the violation of this policy the user can contact Snuffle Support or report a user.
If any user believes his or her work has been copied and published on the application in a way that shows copyright infringement, please contact Snuffle at contactATsnuffle.app including your contact details and a description on the infringed copyrighted work. Snuffle will delete accounts of repeated infringers.
Snuffle can be used ‘as is’ and ‘as available’ dependent on technical limitations or others and to the extent permitted by applicable law, grants no warranties with respect to the application and its content. This includes any implied warranties of satisfactory quality, merchantability, fitness for a particular purpose or non-infringement. Snuffle does not represent or warrant that the application will be unstopped, secure or error free or that any defects or errors in the application will be fixed, or that any content or data the user obtains through the usage of the application will be accurate.
Snuffle does not take responsibility for any content that any user or third party posts, sends or receives through the application. Any content downloaded or obtained through the usage of the application is accessed at the user’s discretion and risk.
The Snuffle application contains advertisements and promotions given by third parties and these may include links to other websites. Snuffle is not responsible for the availability of these external landing pages. If the user chooses to interact with third parties referred to on the application, it is the third parties’ terms that will govern their relationship with the user. Snuffle is not responsible or liable for third parties Terms and Conditions or actions.
EXCLUSION OF CERTAIN TYPES OF DAMAGES
To the maximum extent permitted under applicable law, in no event will Snuffle be liable to you for any indirect, special, incidental, or consequential damages, including travel expenses, or for any business losses, or loss of profit, revenue, contracts, data, goodwill or other similar losses or expenses that arise out of or relate to the use of or inability to use the Snuffle Service, including without limitation damages related to any information received from the Snuffle Service, removal of your profile information or review (or other content) from the Snuffle Service, any suspension or termination of your access to the Snuffle Service, or any failure, error, omission, interruption, defect, delay in operation or transmission of the Snuffle Service, even if we are aware of the possibility of any such damages, losses or expenses. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
LIMIT ON OUR LIABILITY TO YOU
EXCEPT WHERE PROHIBITED BY APPLICABLE LAW, IN NO EVENT WILL SNUFFLE’S AGGREGATE LIABILITY TO YOU OR ANY THIRD PARTY IN ANY MATTER ARISING FROM OR RELATING TO THE SNUFFLE SERVICE OR THESE TERMS EXCEED THE AMOUNTS PAID BY YOU TO SNUFFLE (SPECIFICALLY EXCLUDING AMOUNTS PAID TO SERVICE PROVIDERS) DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT THAT GAVE RISE TO LIABILITY OR, IF YOU HAVE NOT PAID SNUFFLE FOR THE USE OF ANY SERVICES, THE AMOUNT OF 100.00 EURO (OR EQUIVALENT IN LOCAL CURRENCY).
NO LIABILITY FOR SNUFFLE ACTIONS
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL SNUFFLE BE LIABLE FOR ANY DAMAGES WHATSOEVER, WHETHER DIRECT, INDIRECT, GENERAL, SPECIAL, COMPENSATORY, AND/OR CONSEQUENTIAL, ARISING OUT OF OR RELATING TO THE CONDUCT OF YOU OR ANYONE ELSE IN CONNECTION WITH THE SNUFFLE SERVICE, INCLUDING WITHOUT LIMITATION, PROPERTY DAMAGE, THEFT, BODILY INJURY, DEATH, EMOTIONAL DISTRESS, AND/OR ANY OTHER DAMAGES RESULTING FROM RELIANCE ON INFORMATION OR CONTENT POSTED ON OR TRANSMITTED THROUGH THE SNUFFLE SERVICE, OR FOR ANY INTERACTIONS WITH OTHER USERS OF THE SNUFFLE SERVICE, WHETHER ONLINE OR OFFLINE. THIS INCLUDES ANY CLAIMS, LOSSES OR DAMAGES ARISING FROM THE CONDUCT OF USERS WHO ATTEMPT TO DEFRAUD OR HARM YOU.
IF YOU HAVE A DISPUTE WITH A SERVICE PROVIDER OR PET OWNER, YOU AGREE TO RELEASE SNUFFLE FROM ALL CLAIMS, DEMANDS AND DAMAGES OF EVERY NATURE, KNOWN AND UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH DISPUTE. IN NO EVENT WILL SNUFFLE BE LIABLE FOR DIRECT OR INDIRECT CONSEQUENCES OF A PET OWNER OR SERVICE PROVIDER FAILING TO COMPLY WITH APPLICABLE LAWS AND REGULATIONS.
GOVERNING LAW
If you are a consumer in the European Economic Area, the European Online Dispute Resolution platform http://ec.europa.eu/consumers/odr provides information about alternative dispute resolution, which you may use if there is a dispute that cannot be resolved between you and the relevant party.
FORCE MAJEURE
Snuffle shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including, but not limited to, acts of God, natural disasters, earthquakes, hurricanes, wildfires, floods, war, terrorism, riots, embargoes, fires, accidents, pandemics, disease, strikes, or other similar disasters. Also, in such an event, the cancellation policies may not apply and Snuffle may, in its reasonable discretion, issue refunds under terms that vary from a Service Provider’s selected cancellation policy.
MISCELLANEOUS
Nothing in these Terms will be construed as making either party the partner, joint venturer, agent, legal representative, employer, worker, or employee of the other. Neither party will have, or hold itself out to any third party as having, any authority to make any statements, representations or commitments of any kind, or to take any action, that will be binding on the other, except as provided for herein or authorized in writing by the party to be bound. These Terms are non-exclusive and do not prohibit Service Providers from offering pet care services via other means or third parties. The invalidity, illegality or unenforceability of any term or provision of these Terms will in no way affect the validity, legality or enforceability of any other term or provision of these Terms. In the event a term or provision is determined to be invalid or unenforceable, the parties agree to replace such term or provision with a term or provision that is valid and enforceable and that comes closest to expressing the intention of the invalid or unenforceable term or provision, and these Terms will be enforceable as so modified. To the maximum extent possible under applicable local law, this Agreement will be binding on and will inure to the benefit of the legal representatives, successors and assigns of the parties hereto. These Terms will continue to apply even after your relationship with Snuffle ends.
As permitted by applicable law, Snuffle, it’s affiliates, employees, licensors or service providers will in no event be liable for any indirect, consequential, exemplary, incidental, or enhanced damages including loss of profits directly or indirectly, or any loss of data, goodwill or other intangible losses resulting from different events including users’ access to or inability to access the application, the behavior or content of other users or third parties or unauthorized access, and use or alteration of user content even if Snuffle was advised of the possibility of such damage. Snuffle will in no circumstance’s aggregate liability to the user for all claims related to the service exceeding the greater of the amount paid (if any) by the user to Snuffle for the use of the application.
Snuffle users agree, as indicated under applicable law, to compensate, defend and hold harmless Snuffle, our affiliates, and our respective employees from and against any and all complaints, demands, claims, damages, losses, costs, liabilities and expenses, including attorney’s fees in any way to your access to or use of the application, user content or user breach of the Terms and Conditions.
For users of the EU or European Economic Area (EEA) the online dispute settlement platform of the European Commission is available at http://ec.europa.eu/odr. Snuffle does not take part in dispute settlement procedures in front of a consumer arbitration entity for users residing in the EU or European Economic Area (EEA).
If any part of the Snuffle Terms and Conditions is held invalid, the remainder of these terms shall continue to be effective in full force. The user agrees that his/her account is not transferable and that all user rights linked to his/her account terminate upon the user`s death. No agency, partnership, joint venture or any other special relationship results from these terms and conditions and the user can make any kind of representations on behalf of Snuffle.
For questions or concerns about the Snuffle Service or these Terms, please contact:
contact@snuffle.app
